nGeniusONE Delivers a Dual View of Application and Network Performance to Better Manage Service Availability, Quality and the User Experience
WESTFORD, Mass. — June 18, 2013 — NetScout Systems, Inc. today announced the nGeniusONE™ Unified Performance Management platform, introducing a new approach to IT service management that helps dramatically shorten the time required to solve application and network performance problems in enterprise network environments. Leveraging packet-flow data, the platform combines simple, straightforward workflows with relevant performance and quality information in business service context, presenting predictive and actionable information to IT operations users enabling them to quickly identify and triage performance problems. nGeniusONE rises above other performance management offerings in ease of use, scalability, and broad value delivered to a wide range of IT operational teams including network, application, server, and service delivery managers.
Service orchestration and management has become a much higher IT priority. Service availability, quality, and user experience are becoming key measurements of IT service success. Although technology and operational silos remain an obstacle to IT effectiveness, managing IT in the context of service delivery is becoming a focal point. As IT organizations continue to adopt more structured service management processes, they need comprehensive service-oriented tools to manage IT services in the context of delivery rather than in a compartmentalized view of applications and networks. Consequently, IT organizations need to view application and network performance together to achieve a service-focused perspective that aligns with how the business consumes services to deliver consistent, high-quality service levels with an exceptional user experience.
“Delivering applications has become a critical aspect of IT operations, and a shift toward service-centricity requires that IT operations align their functions in context of how successfully applications and services are being delivered,” said Jim Frey, vice president of research, network management at Enterprise Management Associates. “NetScout has a long history and demonstrated leadership in providing deep, rich visibility to IT operations, by extracting layer 2-7 application and network intelligence in real time. The nGeniusONE platform further advances NetScout’s market differentiation by providing a truly unified approach to monitoring the delivery of applications and services across the IT infrastructure, providing a more complete and systematic perspective of service delivery to address a class of issues that neither component-focused infrastructure management, nor component-level Application Performance Management approaches can.”